Personalized voices: Under what circumstances may a person’s voice be used during an automated call?
Recording: Under what circumstances may a call be recorded, and how may the recording be used? How should people be told that the call is being recorded?
Harassment: What constitutes harassment and obscene calls, and how should they be controlled?
Personal data (ID, pass codes voice biometrics, and other personal data): How should personal data be used? How should personal data be protected? How may users change personal data?
You just sit down for dinner and the phone rings. You pick up the receiver and hear:
“This is an automated phone call from the Nonprofit Charity for the Preservation of Purple Squid….”
Having no interest in protecting purple squid, you hang up. A few minutes later the phone rings again. It is the recorded voice of your committee to reelect your local politician:
“I need your support in the next election….”
You hang up.
The phone rings again. This time the call is a survey about the future of purple squid. Having not changed your opinion about purple squid, you hang up.
All of these calls are permitted by the current federal no-call legislation, but many people find these calls annoying. Irritating phone calls are just one of several issues facing the speech technology industry. In fact, several issues affect and concern the speech technology industry. Many of these concerns are listed in the sidebar.
In the past, many industries failed to set their own guidelines and regulations so government agencies stepped in and enforced regulations, sometimes with overly restrictive and often with surprising consequences. The housing industry faces a maze of complex housing codes. The heathcare industry is restricted by the HIPAA issues including rules, standards and implementation guides. Some government regulations, such as banning the use of handheld phones while driving, are affecting speech technology providers.