Larson Technical Services: Voice Technology Consulting

Exercise 3.1

A. List five ways to minimize the lost in space problem?

  1. Provide a standard key or provide a voice command that takes caller back to the main menu.
  2. Provide a standard key or provide a voice command that takes caller to the previous menu.
  3. Minimize the number of menu levels.
  4. Confirm user choice before jumping to the child document

B. List five ways to minimize the time-consuming menu problem?

  1. Avoid multiple menu levels.
  2. Avoid menus with many options.
  3. Provide detailed instructions only for the first menu.
  4. Provide detailed instructions only when the user asks for them.
  5. Enable the caller to say the names a list of choices so the caller can bypass listening to each prompt along the menu path. (Similar to “type-ahead” for touch-tone IVR systems.)
  6. Position the most frequently-used options near the root.

Return to the Instructor’s Page

Comments are off for this post