Larson Technical Services: Voice Technology Consulting

Exercise 6.5

Improve the following prompt by revising the wording and inserting and tags which make the prompt easier for callers to understand:


<prompt>
Welcome to Ajax Industries.  This call may be monitored for quality control purposes.   
In this menu you will be asked to say the department with which you wish to speak.  Accounting, sales, advertising, shipping, manufacturing?
</prompt>

<prompt>
Welcome to <emphasis>Ajax Industries</emphasis> <break/>
This call may be monitored for quality control purposes <break/>
<emphasis>Which Department? </emphasis <break/>
Accounting <break/>
sales <break/>
advertising <break/>
shipping </break>
manufacturing?
</prompt>

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