Larson Technical Services: Voice Technology Consulting

Exercise 10.3

Discuss the similarities and differences between the navigation bar of a visual dialog and the universal commands of a verbal dialog.

A. What are the principle characteristics of the navigation bar of a visual dialog?

It always visible and always available so users can jump to other pages

B. What are the principle characteristics of the universal commands of a verbal dialog?

They are always available so callers can jump to other pages.

C. What are the significant similarities between (a) and (b)? Hint: while the options on the navigation bar are always visible, the universal commands of a verbal dialog can never be seen. How does the caller discover them and review them?

By using the command “universal” or similar command to hear the universal commands

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