Larson Technical Services: Voice Technology Consulting

Exercise 11.1

Explain the features of a VoiceXML dialog that support callers in each of the following stages of general knowledge of the subject?

A. Orientation stage

Directed-dialogs assist users during the orientation stage by directing them answer questions. Event handlers also direct users in the orientation stage by helping them answer prompts correctly.

B. Exploration stage

Event handlers, especially the help event handler, instruct callers by informing them what is possible to do at each point in the dialog.

C. Manipulation stage

Callers in the manipulation stage can use the mixed initiative features of VoiceXML to quickly perform their tasks. Callers in this stage make heavy use of barge in.

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