Larson Technical Services: Voice Technology Consulting

Exercise 2.4

The W3C home page looks like this:

W3C web page

A. What information from this site should be extracted and included in a voice Web page?

  • Navigation bar. From the Navigational bar at the top of the W3C home page, include each of the five links.
  • Working Group list. From the list of Working Groups in the left-hand column, include each of the Working Group links.
  • General information. From the General information column in the right-hand column, include each of the links.
  • News section. From the news section in the middle of the web page, include the text and links.

B. Briefly describe the menus and forms in the voice Web page that presents this information to the caller.

  • Navigation bar. Voice menu that presents five choices to the caller.
  • Working Group list. A voice menu that presents the lists of Working Groups to the caller. Because this is such a long list, consider using a scrollable voice menu-a voice menu with commands for ship ahead and ship backwards.
  • General information. This section lends itself to a two-level hierarchy of voice menus. The top level contains options for mission, contact, get involved, member area, W3C Team, and past news. The second level of menus contains the corresponding links.
  • News section. From the news section in the middle of the web page, include the text and links. Use a scrollable voice menu for the news items. Each news item is sequence of prompts that read the text to the users. Between some of the prompts are one-option menus that enable the user to jump another page.

C. Indicate the sequence that the menus and forms from part (b) above should be presented to the caller.

First, welcome the user with the following prompt: Welcome to the W3C-The World Wide Web Consortium-leading the web to its full potential.

The four main sections of the visual web page should be presented in order of most frequently accessed. For example, if most of the callers want to access the Working Group page to which they belong, then the Working Group List option should be presented next, followed by news with general information last.

D. What prompt wording do you recommend for each menu and form from part (b)?

  • Navigation bar. Say the name of one of the following information categories: activities, technical reports site index, about W3C, or Contact us.
  • Working Group list. Speak the name of one of the following working groups: Accessibility, Amaya.
  • General information. Speak the name of one of the following categories: mission, contact us, get involved, member area, W3C team, and past news.
  • News section. News headlines. Say this one to hear details. W3C team presentations in January (pause), SVG 1.1 and Mobile SVG Profiles Working Drafts Published (pause).

E. What words should be in the grammar for each menu and form from part (b)?

  • Navigation bar. Activities, Technical reports, Site index, About W3C, contact us, and the appropriate synonyms.
  • Working Group list. The names of each of the Working Groups and appropriate synonyms (for example, speech is a frequent synonym for voice.) and browsing commands such as skip ahead and skip backward.
  • General information. Mission, contact us, get involved, member area, W3C Team, past news, and synonyms.
  • News section. This one, first, second plus the keywords in each headline.

F. What error handlers should be specified for each menu and form from part (b)?

Each menu and form field should have event handlers that respond to the three most common errors and events caused by users:

  • Failure to response-no response.
  • Respond with a word or phrase not covered by the grammar-mismatch.
  • User asks for assistance-help.

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